A HAND WHEN YOU NEED IT
Let’s get you
back to the game.
Questions about catching, saved progress or a technical issue? Start here, or send us a message.
Email support ↗Mindslinks@gmail.comQUICK ANSWERS
A little help
goes a long way.
Choose a question to see the answer.
How do I catch food and slice giant fruit?
Move your catcher left and right under the falling food. Avoid rotten items and other hazards. When giant fruit appears, swipe through the fruit, then move the catcher underneath the pieces to collect them.
How do I activate Fever?
Build the Fever meter with healthy catches. When Fever starts, the gold Fever bar shows a ×4 coin bonus and the remaining time. Keep catching while the burst is active. The game’s HUD also shows your current catch goal and Fever progress.
How do coins and trophies work in the upcoming update?
Coins and trophies are separate rewards. Complete a level for a 1–3 trophy rating: two trophies at 60% catch accuracy and three at 80%. On replays, only an improvement to your best rating adds trophies, and only an improvement to your best recorded coin result adds more coins. Repeating the same result does not award the same rewards again. Spend earned coins on in-game Boosters.
Where is my progress saved?
Your game saves progress on your device. When you are signed in to iCloud and CloudKit is available, lasting progress—including unlocked levels, scores, trophies, your coin wallet, reward records and Boosters—syncs through your private iCloud database. Current-run checkpoints and remaining hearts stay on the device.
My progress is missing or hasn’t synced. What should I do?
Check that your devices use the same Apple Account, that iCloud is available, and that you have an internet connection. Reopen the game and allow a little time for synchronization. Do not erase progress or delete iCloud data while troubleshooting. If progress still appears incorrect, email support with your device models, app versions and what happened.
What is the difference between Restart Levels and Erase Everything?
In the game’s settings, Restart Levels returns the campaign to Level 1 while keeping your coins, unused Boosters, trophies, best scores and reward history. Erase Everything removes saved progress and balances. These actions affect synced devices when iCloud is available and cannot be undone. Read the confirmation carefully before choosing either option.
The game has frozen or has no sound. What should I try?
Pause and resume if possible. Music and Sound Effects have separate controls in the game’s settings, so check both controls and your device volume. If the issue continues, close and reopen the game, then check for an App Store update. Avoid uninstalling while investigating missing progress.
How do I change the sound or language?
Open the gear on the chapter map to find Settings. Music and Sound Effects can be switched on or off independently. Choose English or Arabic using the language control. The upcoming arcade-style settings sheet brings these controls together with the notification bell, help links and progress options.
Can I play without an account or internet connection?
No separate in-game account is required. Local gameplay is available offline. iCloud synchronization, game news and update checks need a connection. If the game has already confirmed that a newer compatible public App Store version is required, you must update before continuing to play. Your saved progress is preserved.
How do I turn off notifications?
Open the bell in the game’s settings to change Game news, Hearts full alerts and the Play reminder separately, or manage notification permission in your device’s Settings. In the upcoming update, once the playable home is ready and iOS permission is granted, new notification preferences default to ON. Saved OFF choices stay off. Hearts full alerts and the one-time reminder after two days away work without iCloud. Game news needs iCloud and a connection; if registration cannot finish, you can retry from notification settings. These notifications are optional and can be turned off at any time.
Which devices and languages are supported?
Grab & Grow supports iPhone and iPad with iOS or iPadOS 16.0 or later. The game includes English and Arabic interfaces and supports Reduce Motion.
Are there in-app purchases?
The current version does not offer in-app purchases. Coins earned through play can be spent on in-game Boosters.
STILL NEED A HAND?
Tell us what happened.
Include your device model, iOS or iPadOS version, app version, level number and a short description. A screenshot can help.
Please don’t send passwords, Apple Account credentials or payment information. Support cannot access your private iCloud gameplay records.
